ag66 Privacy Policy —
Your Data Is Our Responsibility

0 Introduction

ag66 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your personal information is a fundamental right and the foundation of our service. This Privacy Policy ("Policy") describes what information we collect when you use the ag66.cam website and related services, why we collect it, how we use it, and how we keep it secure.

This Policy should be read together with our Terms and Conditions. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

1 Information We Collect

We collect various types of information in order to register you and provide services on the ag66 platform. Information comes from two main sources: information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account information)
• Your chosen username and password

1.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and device type
• Activity logs on the platform (login time, game history, transaction records)
• Information collected through cookies and similar tracking technologies
• Which pages on the website were visited and how long was spent on them

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information from trusted third-party service providers. This information is used solely to confirm your identity and ensure financial security.

2 Purpose of Using Your Information

We use your information only for specific and legitimate purposes. Information collected on the ag66 platform is used for the following purposes:

3 Sharing Information with Third Parties

ag66 never sells your personal information or transfers it to third parties for commercial purposes. However, we may share limited information in specific circumstances:

3.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These organisations receive only the information necessary to carry out their work and are bound by agreement to uphold our privacy standards.

3.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases we will provide only the information legally required.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance, and the new entity will be required to comply with the terms of this Privacy Policy.

4 Cookies and Tracking Technologies

The ag66 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security verification, and remember language preferences. These cookies cannot be disabled, as they are essential for the platform to work properly.

4.2 Functional Cookies

These cookies help remember your preferences and settings, such as your game preferences and display settings. They make your experience more personalised.

4.3 Analytics Cookies

We use analytics cookies to monitor and improve the platform's performance. This information is analysed in aggregate and cannot be identified at an individual level. You can control these cookies through your browser settings.

5 Data Retention and Deletion

5.1 Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations. Financial transaction records are generally retained for a specified number of years in accordance with applicable law.

5.2 After Account Closure

Even after you close your account, certain information may be retained to meet legal obligations, resolve disputes, and protect our contractual rights. Once the necessary retention period has passed, we securely delete or anonymise your information.

5.3 Data Security Measures

Your information is transmitted using SSL (Secure Socket Layer) encryption. Stored data is also protected through encryption technology. Our staff have limited access to specific information only as required for their work.

6 Your Rights

As a user of the ag66 platform, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you have the right to request deletion of your information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you have the right to request that processing of your information be restricted.
• Right to Opt Out of Marketing: You have the right to unsubscribe from promotional communications at any time.
• Right to Lodge a Complaint: If you feel we are not handling your information properly, you have the right to contact us directly.

To exercise any of these rights, email us at [email protected] or contact us through our 24/7 live chat.

7 Protection of Minors

The ag66 platform is intended only for users aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we are informed that any minor is using or attempting to use our services, we will immediately close that account and delete the associated information. Parents and guardians are advised to monitor their children's internet use.

8 Data Security Measures

To ensure the security of your information, ag66 has implemented a number of technical and organisational measures:

• Use of SSL/TLS encryption technology for all data transmissions
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Minimum necessary access policy for staff
• Suspicious activity detection systems
• Secure password policy and the option for two-step verification
• Regular security training and awareness programmes

While we strive to ensure the highest level of security, no method of transmitting or storing information on the internet is completely error-free. If you suspect a security breach, please notify us immediately.

9 External Links and Third-Party Services

Our platform may include services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and payment processors. These third-party services have their own privacy policies.

ag66 is not responsible for the privacy practices of these third-party services. We recommend reviewing their own privacy policies before using any third-party service. We are committed to working only with trusted and reputable service providers.

10 Changes to This Policy

We may update this Privacy Policy at any time. For significant changes, we will send you a notification to your registered email or inform you clearly on the platform. The date of each revision will be noted at the top of the page.

Continued use of our platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following:

We take your privacy concerns seriously and are committed to providing a resolution as quickly as possible. Your trust and confidence are the core foundation of our platform.