For 21+ only

ag66's commitment to responsible gaming

ag66 believes entertainment should always be safe and controlled. Our responsible gaming policy enables you to set limits, use self-exclusion, and get help when needed.

Why responsible gaming matters

Online gaming and betting can be a great form of entertainment — but it stays healthy only when you participate consciously and responsibly. At ag66, responsible gaming is not just a list of rules; it is our core philosophy.

We want every player to enjoy themselves within their means. Excessive play, financial loss, and stress are not desirable for anyone. That is why ag66 gives you multiple tools and features to help you stay in control.

Important warning

Gambling is a risky activity. Stop chasing losses in the hope of recovering money you have lost. Never bet beyond your means and do not play with borrowed money.

Age restriction policy

To create an account and play any game at ag66, you must be at least 21 years old. Verifying age is our responsibility and we follow it strictly.

21+

Age verification

Only individuals aged 21 or above may register and play at ag66.

21+ age policy and minor protection

ag66 is committed to keeping minors away from gaming. Age verification is mandatory when registering on our platform. In cases of doubt, we may request additional identity documents.

If there is a minor in your household, keep your account password out of their reach. Do not leave a gaming app or browser session logged in on a shared family device.

  • Always use your account on your own device
  • Use a strong password and do not share it with anyone
  • Do not stay logged in on devices accessible to children
  • If you notice anything irregular, inform us immediately via live chat

Our responsible gaming tools

Set deposit limits

Set your own limit on how much you can deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately. To increase a limit, a 24-hour waiting period is required — this protects you from impulsive decisions.

Time-out break

Want to take a break? Use the time-out feature to temporarily close your account for anywhere from 24 hours to six weeks. During this period, logging in or placing bets will not be possible.

Self-exclusion

If you need a long-term break, choose self-exclusion. Your account can be restricted for a period of six months to five years. All promotional communications will also be stopped during this time.

Session time limit

Set a time limit for how long you play in one sitting. Once the set time is up, your account will be locked automatically. This helps you stay aware of time and maintain balance in your daily life.

Review gaming history

View your transaction and betting history at any time. A complete record of how much you have deposited, withdrawn, and lost is kept in your account — helpful for making informed decisions.

24/7 support team

If you have any concerns about gaming, our support team is always by your side. Contact us in Bengali via live chat 24 hours a day or by email — you will receive help without any judgment or criticism.

Recognise the warning signs

The first step in responsible gaming is knowing yourself. If any of the following signs appear, they may be signals of excessive gaming:

Financial warning signs

  • Betting with borrowed money or by drawing on savings
  • Placing more bets in the hope of recovering lost money
  • Setting aside money for gaming at the expense of essential costs
  • Secretly seeking financial help from family or friends

Behavioural warning signs

  • Being unable to stop playing or failing in attempts to stop
  • Hiding the extent of your gaming from family and friends
  • Continuing to play even though work, studies, or relationships are suffering
  • Turning to gaming to relieve stress or avoid emotions

If any of the above signs apply to you, contact us via live chat today or activate a time-out or self-exclusion from your account settings.

How to use the protection tools

1

Log in to your account

Access your account at ag66 and go to the "Responsible Gaming" section from the profile menu.

2

Set a deposit limit

Choose a daily, weekly, or monthly deposit limit. It will take effect immediately and help you stay within your means.

3

Set a session time

Decide how long you will play each day. When the time is up, a notification will be sent and the session will end.

4

Activate time-out or exclusion

Choose time-out for a short break and self-exclusion for a long-term pause. Once these features are active, no promotional messages will be sent either.

5

Contact us if you need help

If you feel you are unable to stay in control on your own, contact us immediately via our 24/7 live chat or by email at ([email protected]). Our team is always ready to help in Bengali.

Responsible gaming tips

Set a budget in advance

Decide how much you can spend before you start playing. If that amount is gone, stop — do not try to recover lost money.

See it as entertainment

Do not think of gaming as a source of income. It is a form of entertainment — just like watching a film or going to a restaurant.

Take regular breaks

Instead of long sessions, take regular breaks. Keep time for family, friends, and other hobbies too.

Do not play with debt

Never bet with borrowed money, credit, or by drawing on your savings. Only use your own surplus funds.

Responsible gaming FAQ

Log in to your ag66 account and go to the "Responsible Gaming" section in your profile settings. You can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

Yes, but your account cannot be reactivated until the selected period ends. The minimum self-exclusion period is six months. Once the period is over, contact the support team to reactivate your account. No bonus or promotional messages will be sent during this time.

Time-out is a short-term break — typically from 24 hours up to six weeks. Self-exclusion is a long-term solution — from six months up to five years. If you feel gaming is becoming a problem, choosing self-exclusion is the right decision.

You must be at least 21 years old to create an account and participate in any game or betting at ag66. Age verification is mandatory at registration. In cases of doubt, additional identity verification may be requested.

If you feel gaming is having a negative impact on your life, contact us immediately via our 24/7 live chat. Our trained support team will assist you in Bengali. You can also write to us by email at ([email protected]) — all conversations remain completely confidential.

No, once a session time limit is set it cannot be extended within that session. You can change the limit in a new session the following day. This rule is intentionally in place to prevent you from playing longer due to an in-the-moment decision.

Play safe and enjoy

Use the responsible gaming tools at ag66 and always keep entertainment under control. Cricket betting, slots, or live casino — enjoy everything in a safe environment.

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